Knowledgebase

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of...

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. How do I cancel my account?
Simply submit a support ticket and let us know that you would like to cancel.

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage...

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the...

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be...

Q. None of my cgi scripts are working on the server.
A. Make sure that they are chmoded to 755

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can contact us...

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Q. What version of MySQL are you using?
A. We are using version 5+

Q. What version of perl are you using?
A. We are using version 5.8.7

Q. What version of php are you using?
A. We are using version 5.2.0

Q. Where can I download a free FTP?
A. We recommend downloading FleZilla as a free FTP Client.  Get it Here

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.