Quality Agreement
Intricate Web Solutions believes in uptime, reliability and a true sense of trust. We know that your website and applications must be functional and online at all times. We are firm believers in security, customer service, upto date server technology and reliability.  If you dont believe us just ask!

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30 day money back guarentee

At Intricate Web Solutions the customer always comes first, which is why we offer you a 30 day money back guarantee on all of our hosting packages. If you are at all unhappy we will provide a "no questions asked" money back guarantee where you can get back 100% of all the recurrent fees for all resources used.

 

Note:
In order to claim this simply log in to your client portal and submit a ticket with either the support or sales team. We will also see if there is anything we can do to improve our service and keep you happy.  Feel free to contact us at anytime with questions.

Quality Components

Our shared hosting platform is built with high quality server hardware while using the best network providers. All the servers all are monitored and secured by seasoned system administrators on a 24/7 basis.

Uptime Guarantee

Our goal is simple - 99.9% uptime. We do have to make sure you have the best possible hardware and resources so at times we have to preform certain maintenence and on an occasion if something takes place we want to provide you the insurance and peace of mind that we are on top of the problem.  We Guarantee 99.9% Uptime!

Customer Service

Though we are not the large hosting and design company that you will find elsewhere, you will also find that we do not specify our customers as numbers. We treat everyone with honesty and priority. You will always find someone who speaks English and can answer your questions, fix your problems and help you resolve your issues.
We guarantee that you will find the highest level of customer service out of any large company and that we will work with you each and every time you need us.  This is our promise as well as our guarantee!

 

Exceptions

Unfortunately we cannot offer a cancellation for domain names. Also note that such services are not covered by our money back guarantee include domain registration fees, setup fees, and/or bandwidth overage charges.  If you no longer wish to retain your domain you must wait until the end of your contracted period of which the contract will simply expire if you choose not to renew it. 

 

Web design services are also an exception.  Any and all requests for money back guarantees, cancellation requests, credit requests or any other guarantee must be made in writing via email.  To make such a request, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it with justification or contact us through our onsite form.

Changes to our guarentee

Intricate Web Solutions reserves the right to modify any of our guarentees at any time and without notice.  If these change we can assure you it would only improve.

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